Honest, Usage-Based Pricing for Eligibility Verification Software
No calls to get a quote. No fine print on your invoice. Just pricing that stays predictable, month after month.
Trusted by 100+ Practices & Medical Billing Companies
What Our Customers Say
Veritable is awesome! Makes it beyond easy to see approvals for our clients and their customer service is highly responsive 5/5!
As a healthcare services company, we needed to quickly implement a state Medicaid and payer eligibility system, integrated with our practice management app. Veritable exceeded expectations, becoming true partners in the process.
We are finding Veritable ENORMOUSLY helpful so far, and so intuitive to use — thank you!
See What Your Eligibility Workflow Could Look Like.
In this 20-min walkthrough, we’ll show you exactly how this works with your patient list.
Frequently Asked Questions, Answered.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and bank transfers. You can manage your payment method through the Stripe Customer Portal in your account settings.
Can I change the payment method on my account?
Yes. Payment information can be updated any time via account settings and the Stripe Customer Portal.
Can I change the billing cycle of my subscription?
Yes. Select “Change Plan” in account settings to switch between yearly or monthly billing.
How do I cancel my subscription?
Navigate to account settings, select “Cancel Plan,” and follow the provided instructions.
Will I receive a refund if I cancel my subscription?
Refund eligibility depends on the subscription terms and conditions outlined in your agreement.
Is there a penalty for canceling my subscription early?
No. There are no early cancellation penalties.
What happens if I accidentally cancel my subscription — can I reactivate it?
Contact support@veritable.app for assistance with reactivation options.
Can I get an invoice for my subscription payments?
Yes. Invoices are accessible through the Invoice History section in account settings.
Are my payment details secure?
Yes. Industry-standard encryption and security protocols protect all payment information.
What happens if my payment fails?
You’ll receive a notification about the failure along with guidance on next steps.
Can I pause my subscription payments?
Subscription pausing isn’t currently available.
What happens if I accidentally make a duplicate payment?
Contact support@veritable.app and we’ll resolve the duplicate payment for you.
What happens if my credit card is stolen or lost?
Report the issue to your card issuer immediately, then update your payment details in account settings once you receive your replacement card.
Is there a limit to how many payment methods I can have?
Limits may apply depending on your subscription terms — review your agreement for specifics.
Is there a fee for using a specific payment method?
No. No additional fees apply regardless of the payment method chosen.
Can I update my mobile number and email ID?
Automated changes aren’t currently available, but support@veritable.app can manually update these details for you.
My onboarding process failed midway. What should I do?
You’ll be automatically redirected to the initial onboarding screen. Make sure the provider whose NPI is submitted is the same person completing the electronic identity verification. If issues persist, reach out to support@veritable.app.
I am unable to complete my onboarding. How can I contact support?
Email support@veritable.app. You can expect a response within 24 hours.
Which NPI am I supposed to provide during the onboarding process?
Provide either a Type 1 NPI (individual provider) or a Type 2 NPI (organization). For Type 2, the authorized official will be recognized for continuation.
What is the electronic verification of the provider?
It’s a two-step process. First, identity verification using a government-issued ID such as a driver’s license or passport. Second, virtual identity verification via a laptop webcam or mobile phone camera. Both steps happen inside the Veritable Portal without us collecting any sensitive information.
What data format does your software currently use?
Veritable is FHIR native for healthcare data exchange. Data is available in FHIR, X12, and JSON formats, in addition to viewing in the UI.