Help / FAQ

We accept major credit cards, debit cards, PayPal, and bank transfers. You can manage your payment method through the Stripe Customer Portal in your account settings.

Yes. Payment information can be updated any time via account settings and the Stripe Customer Portal.

Yes. Select “Change Plan” in account settings to switch between yearly or monthly billing.

Navigate to account settings, select “Cancel Plan,” and follow the provided instructions.

Refund eligibility depends on the subscription terms and conditions outlined in your agreement.

No. There are no early cancellation penalties.

Contact support@veritable.app for assistance with reactivation options.

Yes. Invoices are accessible through the Invoice History section in account settings.

Yes. Industry-standard encryption and security protocols protect all payment information.

You’ll receive a notification about the failure along with guidance on next steps.

Subscription pausing isn’t currently available.

Contact support@veritable.app and we’ll resolve the duplicate payment for you.

Report the issue to your card issuer immediately, then update your payment details in account settings once you receive your replacement card.

Limits may apply depending on your subscription terms — review your agreement for specifics.

No. No additional fees apply regardless of the payment method chosen.

Automated changes aren’t currently available, but support@veritable.app can manually update these details for you.

You’ll be automatically redirected to the initial onboarding screen. Make sure the provider whose NPI is submitted is the same person completing the electronic identity verification. If issues persist, reach out to support@veritable.app.

Email support@veritable.app. You can expect a response within 24 hours.

Provide either a Type 1 NPI (individual provider) or a Type 2 NPI (organization). For Type 2, the authorized official will be recognized for continuation.

It’s a two-step process. First, identity verification using a government-issued ID such as a driver’s license or passport. Second, virtual identity verification via a laptop webcam or mobile phone camera. Both steps happen inside the Veritable Portal without us collecting any sensitive information.

Veritable is FHIR native for healthcare data exchange. Data is available in FHIR, X12, and JSON formats, in addition to viewing in the UI.

Responses include patient demographic and plan information, coverage details for service bundles, patient responsibilities (deductibles, coinsurance, copayments), and primary care provider information.

Over 200 service types are supported, from general plan coverage to specific services. Some payers may return “Health Benefit Plan Coverage” as the standard response. Multiple service types can be queried at once, depending on payer support.

Veritable supports 200+ service types, including Medical Care, Surgical, Consultation, and Diagnostic services; Hospital (inpatient, outpatient, emergency); Pharmacy (brand name, generic, mail order); Mental Health, Physical Therapy, Dental services; and specialty services such as Oncology, Cardiology, Dermatology, and more.

Each individual eligibility request or claim status check is considered one transaction, regardless of input method.

Yes. Batch upload lets you submit an Excel file for multiple patient eligibility requests. Processing can begin immediately or be scheduled for later.

Responses include patient demographics, claim details (status, number, billed and paid amounts), the finalized date with line-level procedure breakdowns for processed claims, and check/EFT information for paid claims.