Revolutionizing EHR training - Baylor Scott and White Health (BSWH)

Baylor Scott and White Health Facility with logo

Background: Baylor Scott and White Health

Baylor Scott and White Health (BSWH) is a large-sized health system spread across the state of Texas, with 51 hospitals, 552 Specialty Care Clinics, 49,000 employees including 7,500 providers. BSWH initiated a strategy to convert its existing instructor-led onboarding training to an effective eLearning training program for 144 courses.


  • BSWH had a high level of geographical dispersion

  • There were multiple ways of doing the same thing across the organization that had evolved over a period of time

  • There weren’t enough trainers or space in North Texas to facilitate classroom training

  • The pressure was increasing from the North Texas market and the business to move to a computer-based training(CBT) model

  • Existing training resources were under-utilized

  • Existing processes were not conducive to scaling up


  • 314e’s team decided that the best way to address these issues was to implement an eLearning solution that would:
  • Facilitate more efficient onboarding
  • Maximize training resource utilization & foster standardization
  • Support the rapid development, deployment, and maintenance of training content, and
  • Deliver blended learning for onboarding within a physical/virtual classroom so that instructors were available to answer questions

314e and BSWH jointly developed a hands-on strategy that embedded real-life learning simulations, so that the staff could learn and practice the job tasks they would need to be successful. The collaborative approach to learning leveraged the following principles:

  • Hands-on and interactive
  • Real-life contextual scenarios
  • Customized to the BSWH EHR instance
  • Grounded in adult learning principles

Key Results


Reduction in time away from job

$1.2 MM

Labor savings per annum


Improvement in key physician metrics

Key Metrics


Simulations recorded


Courses implemented

6 months

Project timeline

314e’s eLearning Services

Cost Savings
Cost Savings

Reduced time away from the job and doing away with the physical infrastructure brings huge cost saving for your organization


Scientifically proven to be as effective, or more, compared to traditional training methodologies used in the past


Available 24/7, reaches dispersed staff without limitations of capacity or location and can be reviewed as needed

Engine Implementation

Learners can define their own pace and simulations can be repeated until desired confidence level is achieved