Training

Training

EHR Training is the foundation and ground-work for all Epic implementation projects. We believe in providing the absolute best quality in training, as it is an integral part of a successful implementation.

314e employs Epic Subject Matter Experts (SMEs) to screen and hire “best-of-the-best” trainers to ensure the highest quality and best fit for your Epic implementation needs. We offer training solutions from start-to-finish of Epic implementations, as well as solutions that support continual training needs for new hires, upgrades and optimizations.

EHR Training Services

Training Management and Subject Matter Experts

We develop, implement and lead your training programs from beginning to end, and beyond. We employ the best EHR training talent in the market to ensure the success of your project.

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Instructional Designers / Principal Trainers

We offer application implementation through Epic Certified Consultants with years of application-specific knowledge and experience. Our curriculum design is customized to your organization. Our SMEs can create, modify and deliver training content specific to your needs and workflows. We take care of the MST build, including the training environment management, strategy and patient build.

Credentialed Trainers / Support Staff

We provide classroom training, one-on-one training, virtual training and support with a team of highly skilled and experienced trainers, hand-picked by our Training Director. We also conduct trainings via webinar, WebEx and eLearning solutions in a scalable and successful model. Our Credentialed Trainers can deliver more than just classroom training personalization, STS augmentation, and support. Many of our Credentialed Trainers are actually certified in Epic Modules.

Support-Staff

Additional Training Support

Playground Workshop Support

314e provides support and strategy for “open lab” events, utilizing Epic’s playground environment. These efforts support ongoing learning and strengthen end users’ knowledge, usage and comfort level with the system.

eLearning Reviews

Providing a “one size fits all” model is a sure-shot recipe for failure in eLearning. We review your current eLearning content and strategies and propose the right eLearning strategy for your team. Our team can either create or refresh your eLearning library. Our highly skilled Epic SMEs and trainers assist in targeted and workflow-specific content for your end users, to make them highly effective and efficient with the system.

Quick Reference Guide Development

Quick reference guides are always a key component for support at go-live and post go-live situations. 314e assists in developing and modifying QRGs that are specific to your organization and workflows.

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Workflow Change Reference Guide Development

Sometimes workflows need to change on a moment’s notice. Our team can help you in workflow change reference guide creation and dissemination of information. We will make sure that your end users are aware of changes in real-time.

Tip Sheet Creation and Development

Tip Sheets are always important for end users’ reference when they get stuck, or forget how to do something in the system. 314e provides highly-trained and experienced SMEs to create easy to use, accurate and concise tip-sheets customized for different types of users in your system.

Lead and Support Training

314e has multiple solutions for classroom EHR training. Whether you are looking for classroom training sessions, or back-up support to your classroom setting, we have skilled, talented and experienced trainers for all classroom situations.

STS Implementation and Project Management

While the STS format for provider training can be challenging for organizations, we assist in strategies and provide your organization with professionals who solely focus on Epic’s STS model. Our Project Managers, Instructional Designers, and Credentialed Trainers that have experience in STS will solely focus on the success of implementing this model for your organization.

Integrated Testing Support

Testing is critical to ensure there are no surprises for your users when they go-live. 314e can provide experienced technical resources for your testing activities. Our EHR training consultants are often utilized by the testing team to assess workflows and build. Their understanding of Epic and your workflows ensures highest quality build rollout for your users.

Appointment Conversion Workshops

Important pre-go-live functions like appointment conversion workshops can be quite cumbersome. 314e provides skilled and experienced support to assist in all pre-go-live activities, including appointment conversion and chart abstraction assistance.

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Template Build Workshops

Physicians need schedules built-out in your production environment, prior to go-live. This is a daunting task for your end-users. 314e provides the necessary support to build out department and physician schedules, taking away the complication in the process for your team.

Technical Dress Rehearsal (TDR)

314e provides support personnel for Technical Dress Rehearsal (TDR). Utilizing highly skilled and experienced TDR professionals can prepare you for go-live more effectively. We provide the resources, documentation, processes and consulting to ensure your success.

"314e was selected through an RFP Process to provide a team of Credentialed Trainers and Go-Live support for Baylor Scott & White Health for our on-going North Texas Acute Epic implementations. From the start, I have been very impressed with their candidate vetting process to identify top talent, their ease of handling the onboarding of their resources to our project and the ongoing attention to us from their account management team. The end user evaluations are showing excellent feedback from our clinical leaders and we couldn’t be happier. 314e has met and continues to exceed my expectations. They are a true partner."
Georgianna Kelly, Director Enterprise Technical Training & Support
Baylor Scott & White Health System
Customer-Rating

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