Managed Services

314e utilizes best practices and methodologies to improve our clients’ effectiveness through our back-end support team.

Legacy Systems Support

The only constant in the healthcare industry is change. Change is never easy, especially when your organization is migrating to a new system. Our SMEs hold multiple certifications and are experts in various systems . We can support your legacy system during transitions as well as provide you with various options post migration.

Training & Go-Live Support

314e offers a comprehensive solution for credentialed trainers and go-live support to ensure your EHR is well supported. We offer at-the-elbow support, trainers, Command Center resources, Activation PMs, as well as post-implementation support resources.. Our single point of contact handles all the logistics and assignments coordination during go-lives at no charge.

We can either support or lead:

  • Training Plans
  • Curriculum and Content Development
  • Physician Trainers
  • At-the-Elbow Support

Help Desk

IT systems impact every aspect of healthcare. Any issue that arises can hinder the flow of an organization. 314e’s remote or onsite help desk resources can offer all levels of support from tier one first call responses to systems administration. Our service desk experts can reduce your tickets in a timely manner to ensure all critical treatment between your patients and physicians is seamless.

Report Writing

314e’s report writing service can efficiently eliminate backlogs and/or supplement your reporting team’s efforts. Our remote report writing team can help reduce costs as well as free up your full-time staff for on-going projects. Our report writers understand various EHR data models as well as technologies including Crystal Reports, Qlik, Tableau, and BusinessObjects.

Storage

The digital era has brought in exploding amounts of information. Organizations quickly grow from gigabytes into petabytes of storage. As more and more systems are connected electronically the data needs are on the rise. 314e can help organizations in capacity planning, backup/restore and disaster recovery solutions. Our experts can provide solutions for offline data/cold storage and hybrid storage.

Security & Database Management

It is essential to protect healthcare records within your organization. 314e can help you understand HIPAA requirements and formulate a compliance plan. We can implement security practices and train your employees on procedures and policies to follow. We can monitor your systems for security breaches.

Server, Apps & Desktop Virtualization

Increase in workforce demands and constant changes in human resources make system accessibility challenging within healthcare organizations. Using virtualization technologies like VMWare/Citirx 314e can dramatically reduce the time it takes to make a system accessible. 314e can help provider organizations streamline processes to make computing resources available to end users.

Dynamic applications come with their own set of challenges to keep the system in compliance. Using application streaming technologies (Citrix/Amazon) we can migrate your new/legacy applications into virtual apps. Our technical architects can provide strategic guidance for desktop and application virtualization.

AWS Infrastructure

Healthcare providers are looking to Amazon Web Services (AWS) to support their organization’s digital transformation efforts. 314e’s software driven approach can help customers accelerate adoption of AWS. We can configure the AWS infrastructure optimally to scale environments to develop and maintain your digital assets. We can assist with deploying legacy IT applications. Some of our services include:

  • EC2, S3, ELB, VPC, IAM, Route 53
  • Additional Development Services:
    • Create Custom AMI Images
    • Develop Large Scale Data Ingestion into AWS Using Snowball
    • Develop Tools Using AWI API
    • Implement Netflix Simian Army Tools
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