Offshore Services


IT offshore services for healthcare not only save money, they also save time. 314e’s IT offshore services for healthcare work for you when your team is at home. Located in the Silicon Valley of India, Bangalore, and the beautiful Himalayan country of Bhutan, our teams become an extension of yours. By using our offshore teams, you will be able to work virtually 24×7.
Offshore Services

What can we do?


IT Services

✓ Application Maintenance ✓ Data Migration​ ✓ Interface Development​

✓ Testing ✓ Automation ✓ Reporting & Dashboard creation​​ ✓ VAPT

IT Services

IT-Enabled Services


Computer Vision​​

Computer Vision​​

Key point annotation, polygon & bounding box annotation, image & object classification​

Natural Language Processing

Natural Language Processing

Speech to text validation, audio/video transcription, named entity recognition & linking, sentiment and intent analysis​

Data Extraction & Tagging​

Data Extraction & Tagging​

Indexing using non-standard taxonomies, image tagging, video tagging​

Data Enrichment & Moderation​

Data Enrichment & Moderation​

Filling missing information from multiple sources, moderating forums, aggregating data points for your needs​

Categorization​

Categorization​

Grouping, sorting and categorization by multiple attributes​

Support Desk​

Support Desk​

Technical and non-technical chat support for any kind of process and audience​

Customer Support

Customer Support

Voice-based customer support round the clock​

People, Process & Technology


People

A highly experienced and capable team…in the right place, at the right time

Process

Well-defined, robust, flexible and adaptable processes

Technology

An innovative, flexible, robust, adaptable and highly-secure toolset

People Process Technology

Quality Assurance


Process Analysis & Review

  • Continuous analysis & improvement
  • Performance and compliance review
  • Senior management involvement to ensure customer orientation

Reporting & Feedback

  • Strategic report cards that include critical success factors
  • Analytical report cards for executives
  • Operational report cards for monitoring and managing operations having shorter time horizon
  • Tactical Dashboards for analysis and monitoring of process for mid-level managers

Continuous Improvement

  • Plan: Identify an opportunity and plan for change
  • Do: Implement the change on a small scale
  • Check: Use data to analyze the results of the change and determine whether it made a difference
  • Act: If the change was successful, implement it on a wider scale and continuously assess results. If the change did not work, begin the cycle again

Data Security, Privacy & Compliance


Physical Security

  • Strict ID Policy – “NO ID, NO ENTRY”
  • Biometric Access Control
  • Around the clock CCTV monitoring and recording
  • 24×7 security guards on duty
  • PDAs, cell phones, hard disks, cameras, memory cards/drives, etc. prohibited on the operations floor
  • Visitors to all facilities must be escorted at all times by an authorized employee, consultant or contractor

System Level Security

  • Servers
    • Passwords set to expire every 60 days
    • Accounts are automatically locked after 3 failed log-in attempts
  • Workstations
    • All agent workstations use roaming and mandatory profiles
    • Modifications on desktops PCs are prohibited

Network Level Security

  • Dedicated Firewall with redundancy
  • Use of frame relay, point-to-point, VLANs and other technologies to separate and secure individual client data connections
  • PRTG Network Monitoring tool to periodically scan Network performance & security
Our processes are designed to be compliant with the most stringent privacy laws like HIPAA and HITRUST. Regular audits by internal and third party auditors ensure that our controls, infrastructure and processes are continuously updated in the wake of an ever-changing environment.

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