IT Offshore Services - Healthcare

Offshore-Services

Offshore teams not only save money, they also save time. 314e’s offshore resources work for you when your team is at home. Located in the Silicon Valley of India, Bangalore, and the beautiful Himalayan country of Bhutan, our teams become an extension of yours. By using our offshore teams, you will be able to work virtually 24×7. 

What can we do?

IT Services
  • Application Maintenance​
  • Data Migration​
  • Interface Development​
  • Testing
  • Automation
  • Reporting & Dashboard creation​​
  • VAPT
IT-Services
IT-Enabled Services
Computer-Vision​_1
Computer Vision​​

Key point annotation, polygon & bounding box annotation, image & object classification​

Natural-Language-Processing_2
Natural Language Processing

Speech to text validation, audio/video transcription, named entity recognition & linking, sentiment and intent analysis ​

Data-Extraction-Tagging
Data Extraction & Tagging​

Indexing using non-standard taxonomies, image tagging, video tagging ​

Data-Enrichment-&-Moderation_1
Data Enrichment & Moderation​

Filling missing information from multiple sources, moderating forums, aggregating data points for your needs​

Categorization_1
Categorization​

Grouping, sorting and categorization by multiple attributes ​

Support-Desk_1
Support Desk​

Technical and non-technical chat support for any kind of process and audience ​

Customer-Support_1
Customer Support ​

Voice-based customer support round the clock ​

People, Process & Technology

People

A highly experienced and capable team...in the right place, at the right time

Process

Well-defined, robust, flexible and adaptable processes

Technology

An innovative, flexible, robust, adaptable and highly-secure toolset

Quality Assurance

Process Analysis & Review
  • Continuous analysis & improvement
  • Performance and compliance review
  • Senior management involvement to ensure customer orientation
Reporting & Feedback
  • Strategic report cards that include critical success factors
  • Analytical report cards for executives
  • Operational report cards for monitoring and managing operations having shorter time horizon
  • Tactical Dashboards for analysis and monitoring of process for mid-level managers
Continuous Improvement
  • Plan: Identify an opportunity and plan for change
  • Do: Implement the change on a small scale
  • Check: Use data to analyze the results of the change and determine whether it made a difference
  • Act: If the change was successful, implement it on a wider scale and continuously assess results. If the change did not work, begin the cycle again

Data Security, Privacy & Compliance

Physical Security
  • Strict ID Policy – “NO ID, NO ENTRY”

  • Biometric Access Control

  • Around the clock CCTV monitoring and recording

  • 24×7 security guards on duty

  • PDAs, cell phones, hard disks, cameras, memory cards/drives, etc. prohibited on the operations floor

  • Visitors to all facilities must be escorted at all times by an authorized employee, consultant or contractor

System Level Security
Servers
  • Passwords set to expire every 60 days
  • Accounts are automatically locked after 3 failed log-in attempts

Workstations

  • All agent workstations use roaming and mandatory profiles
  • Modifications on desktops PCs are prohibited
Network Level Security
  • Dedicated Firewall with redundancy
  • Use of frame relay, point-to-point, VLANs and other technologies to separate and secure individual client data connections
  • PRTG Network Monitoring tool to periodically scan Network performance & security

Our processes are designed to be compliant with the most stringent privacy laws like HIPAA and HITRUST. Regular audits by internal and third party auditors ensure that our controls, infrastructure and processes are continuously updated in the wake of an ever-changing environment.

Contact us for more information

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