As EHRs become more complex, two problems come to the forefront for your health system. First, there is a strong business need to control training costs and reduce the training time in the classroom. At the same time, clinicians and medical staff need answers about EHR functionality-related issues in real-time. It is not practical that they raise a ticket to the help desk and wait for a response.
314e’s Speki is a world-class performance support tool that empowers your clinicians and medical staff with an on-demand targeted training assistant embedded in their workflows, always ready to answer context-sensitive questions. With Speki, clinicians and staff members can answer questions about EHR usage and workflows in real-time. Speki integrates with EHRs using SMART on FHIR®. Speki is available via the Epic App Orchard.
Think of Speki as your at-the-elbow support, that never goes away!
A modern approach to in-application support which uses NLP and video streaming to provide micro-learning videos and document retrieval right when you need it.
On-demand learning resources are available 24*7*365 via the Speki button embedded directly into the Epic Hyperspace, which multiplies adoption and usage.
Making Speki a part of the classroom training sessions allows users to build familiarity with the tool and increases ease of use once deployed.
