The Client is a large-sized health system spread across Texas, with 51 hospitals, 552 Specialty Care Clinics, 49,000 employees, and 7,500 providers. They initiated a strategy to convert its existing instructor-led onboarding training to an effective eLearning training program for 144 courses.

Key Challenges

  • Client had a high level of geographical dispersion
  • There were multiple ways of doing the same thing across the organization that had evolved over a period of time
  • There weren’t enough trainers or space in North Texas to facilitate classroom training
  • Pressure was increasing from the North Texas market and the business to move to a computer-based training (CBT) model
  • Existing training resources were under-utilized
  • Existing processes were not conducive to scaling up

Solution Approach

314e’s team decided that the best way to address these issues was to implement an eLearning solution that would:

  • Facilitate more efficient onboarding
  • Maximize training resource utilization & foster standardization
  • Support the rapid development, deployment, and maintenance of training content, and
  • Deliver blended learning for onboarding within a physical/virtual classroom so that instructors were available to answer questions

314e and the client jointly developed a hands-on strategy that embedded real-life learning simulations so that the staff could learn and practice the job tasks they would need to be successful. The collaborative approach to learning leveraged the following principles:

  • Hands-on and interactive
  • Real-life contextual scenarios
  • Customized to the client EHR instance
  • Grounded in adult learning principles