In this webinar, speakers shared insights on how to get an edge on transforming the end-user experience and train new employees on the key applications. The session was well attended and ended with an engaging Q&A session.
The key questions answered during the webinar:
- How to keep existing employees up to speed with workflow-changing application upgrades?
- How to handle performance support?
- How to ensure that software upgrades don’t hinder the efficiency of your clinical and non-clinical staff?
Speaker 1: Jes Cornelius
CIO, Sutter Health
Jes is a senior executive with over 20 years of experience leading strategic and operational initiatives for healthcare organizations.
Speaker 2: Mike Restuccia
SVP/CIO, Penn Medicine
Mike is a business leader with diverse information technology, healthcare, and professional services industry experience.
Speaker 3: Karen Marhefka
Deputy CIO, RWJBarnabas Health
Karen is a health information management executive, operations leader, and virtual care strategist with over 30 years of leadership experience in healthcare systems.
Speaker 4: Ryan Seratt
Director – Training and Development at 314e Corporation
Ryan has over 20 years of experience creating training programs and leading change for organizations in the telecom, finance, retail, and healthcare industries.
Speaker 5: Anthony Guerra
Founder & Editor-in-Chief at healthsystemCIO
Anthony Guerra is the founder and editor-in-chief of healthsystemCIO, a publication dedicated to serving the information needs of healthcare CIOs.