With Jeeves, Clinicians Get Unstuck. Instantly.
Training is never done. From major EHR upgrades to daily workflow questions, the need for help is constant.
Jeeves masters this both proactively and reactively. Prepare clinicians for what’s next with targeted, in-app training for upgrades. Support them with what’s now by providing instant answers to everyday questions.
The result: a self-sufficient team, fewer support tickets, and a complete learning ecosystem embedded directly in your EHR.
The In-Workflow Lifeline Your Team Needs
Find It Faster with Smart Search
Instead of guessing keywords, clinicians can use natural language to search your entire knowledge base. Jeeves’ AI understands intent, delivering the exact microlearning video, tip sheet, or interactive learning module they need without them ever leaving the patient chart.
Get Guided Answers with the AI Chatbot
For ‘how-to’ questions, our 24/7 chatbot provides immediate, conversational responses. It can walk a clinician through a multi-step process or guide them to the right resource, scaling your team’s reach infinitely.
Seamless Escalation to Your Live Agents
When self-service isn’t enough, one click connects the clinician to your designated support team (live agents) or a super user for a live chat or screen-sharing session. This creates a structured, trackable pathway for complex issues, moving beyond the ’tap on the shoulder’ that creates bottlenecks.
Capture Instant Feedback to Improve Your Content
Every piece of content has a simple like/dislike and comment function. This provides you with a direct, real-time feedback loop from your end-users, enabling you to see what’s working, what’s confusing, and where the knowledge gaps lie.
Meet Your Time-saving AI Toolbox Inside Jeeves
Jeeves isn't just for finding answers; it's a platform for proactive learning and continuous improvement.
Deliver Targeted Training & In-App Notifications
Push critical EHR updates and assign mandatory training with notifications through email, Jeeves, and integrated third-party applications such as Slack and Microsoft Teams. Track training completion rates from your analytics dashboard to ensure readiness and compliance. To further amplify adoption, Jeeves also empowers clinicians to share helpful resources directly with their peers, turning top-down training into a peer support network.
Organize Upgrades with Dedicated Libraries
Make finding the right content effortless. With Jeeves, you can organize training into dedicated libraries, like 'New Nurse Onboarding' or the 'Spring 2024 Upgrade.' Instead of searching blindly, clinicians navigate directly to the topic they need from the 'Browse' tab, finding every specific set of resources in a single click.
Spotlight Critical Information for All Users
Need to ensure every clinician sees a critical policy change or a system-wide announcement? Instead of relying on mass emails or manual assignments, simply pin the asset. It instantly appears in a dedicated 'Pinned Content' section on every learner's dashboard. It's the most effective way to cut through the noise and guarantee visibility for your most important updates.
Empower Clinicians to Build Their Own “Go-to” Resources
Users can bookmark content they find helpful, creating a personalized library of resources they can revisit later. This simple feature encourages ownership and reduces repeat searches for the same information.
Foster Discovery with Peer-driven Insights
Jeeves can proactively suggest relevant content by showing what other users in their department or role are finding useful. This "social learning" helps clinicians discover best practices and new efficiencies organically.
