The Work Nobody Saw (Until Now)
Beth Nemec has spent nearly 30 years at Bryan Health. Nurse, then clinical informaticist, now principal trainer for cardiology, radiology, and inpatient and outpatient providers. Her job is straightforward: help clinicians understand Epic and navigate complex workflows through training, videos, documents, whatever it takes.
She didn't just create training. She supported hundreds of end users across multiple departments.
But for years, almost nobody was seeing what she and her team created.
Hours Spent. Long Documents Built. Learning Home Dashboard: Nobody Looked.
Before Jeeves, Bryan Health's training platform was Learning Home Dashboard. "Ginormous" is Beth's word. The dashboard was packed with tip sheets, quick start guides, and policy documents. Centralized. Organized. Beautiful theory.
The practice was different.
We spent a lot of time on these documents. And we had minimal visibility. Nobody used it.
She'd spend entire days, sometimes more than a day, creating detailed tip sheets and quick start guides. Pages long. Professional. Once uploaded to the Learning Home Dashboard by someone on her team, the numbers showed almost no traffic.
When she trained users on where to find these materials, their faces went blank. "What's the Learning Home Dashboard?" they'd ask. She'd trained them 10 minutes earlier. They'd already forgotten. They trained on where to find materials in class, but often team members would forget and say, "What's the Learning Home Dashboard?"
The publishing process was its own punishment. Create something on Friday? Change control meant it sat in a queue. Her two colleagues only move content on Tuesdays and Thursdays. So Friday's urgent material wouldn't reach users until Tuesday. By then, the moment had passed.
But the real killer was this: Beth poured energy into work she cared about, got zero feedback, and watched the analytics confirm that nobody looked at it.
It's dissatisfying. You spend all this time on something you're passionate about and then feel like no one's looking at the documents you're creating. That's hard.
Don't Write a 10-Page Guide. Create a Video.
When leadership decided to replace the dashboard with Jeeves, Beth became the point person. Trainer, tester, go to for questions. She'd helped implement this.
But first, she changed how her team would think about creating training.
If you have a workflow someone needs to see, don't write a 10-page guide. Create a video. Show them a video and send it to them.
That simple shift changed everything.
50% of Her Day Back
Before Jeeves, creating a tip sheet or quick start guide could eat up an entire day. Beth would spend hours writing, formatting, adding screenshots, and reviewing for accuracy. Sometimes pages long. All manual.
Now she records a rough video, and Jeeves does the heavy lifting. It transcribes what she's saying, segments the content, identifies the key steps, and auto-generates annotations. She can edit the transcript directly, tighten up the clinical language, and add or remove steps. Then Jeeves creates the tip sheet automatically.
It doesn't have to be perfect. I can do the video, it creates my tip sheet, and it cuts my time in half. We used to spend an entire day on some of these quick-start guides. This cuts that in half.
The time she used to spend on formatting, writing, and wrestling with screenshots is now available for something that actually matters.
Friday Calls Stop Being Emergencies
Speed matters because it changes how Beth shows up for her team.
Before Jeeves, urgent requests landed differently. "I have to train this day. I have all meetings this day. I won't be able to get to it till next Monday." That was the answer. Users waited. Problems stayed unsolved.
Now, when someone calls with an urgent question, Beth's answer is different: "Give me 15 minutes."
Fifteen minutes. She records a video showing exactly how to solve the problem. Step by step. Pauses it, rewinds it, watches it as many times as they need. They get the answer when they need it, not when Beth's schedule finally opens up.
It sounds simple. But it changes the dynamic. Demanding managers get what they need quickly instead of creating friction. Team members feel supported instead of ignored. The work becomes something that actually helps people in the moment.
The Learning Home Dashboard Nobody Used vs. 13,000+ Queries
The numbers tell the real story.
Since going live in November, Bryan Health has recorded over 2,000 visits to Jeeves. First month: 1,300 search queries and roughly 780 users. By March, a few months in, the number jumped to 5,560 queries with over 1,000 visitors/users. Add up all the traffic to the old Learning Home Dashboard from the entire year before? Probably wouldn't match what they're doing now in a few months.
Up from near-zero on the old Learning Home Dashboard.
But the statistic Beth cares about most isn't in the analytics.
People talk about documents in Jeeves. They reference them. I never had that before. With the Learning Home Dashboard, people would walk up to me 6 months later and say, 'Remember that dashboard thing you mentioned?' Now, clinicians tell each other: 'I saw this document in Jeeves and learned how to do it.' That right there shows its worth.
For the first time, her training was actually landing.
What Happens When You Get Half Your Time Back
The time savings don't mean Beth pumps out twice as much content. It means she can finally do the things she never had time for.
For years, documents on the Learning Home Dashboard went stale. Why maintain something nobody sees? Beth kept a spreadsheet of her tip sheets and quick start guides. During slow periods, she'd manually update them. But with so many documents and minimal visibility, staying on top of everything was nearly impossible.
Now, when Epic releases an upgrade (twice a year), Beth can easily update her documents with new screenshots and revised workflows. She keeps them current. The system makes it practical.
She's also using Jeeves analytics in ways the old system never allowed. She searches for terms that came back with zero results. Those gaps tell her what to create next. She can see which roles are asking which questions. Patterns emerge. Opportunities show up.
I could use Jeeves to really make all your end users happy. And you can see not just the person, but their role and what they're searching for. If the same roles are asking the same questions, that's your signal.
The AI Voices Nobody Talks About
Beth mentioned something almost casually, but it matters to her.
Jeeves lets her change the voice of recorded videos. She can make the script more eloquent. Change the speed. Adjust the tone.
I hate my voice. But I love that I can do a video and make it so it's not really me speaking. Jeeves rewrites my script and makes it more professional, more eloquent. Words I can't think of at the moment, Jeeves thinks of.
That's not vanity. That's about making professional-looking training when you're not a professional video producer. Its credibility. It's the difference between "someone filmed this on their laptop" and "this looks polished."
The Dominoes Keep Falling
Bryan Health is already planning expansion beyond Epic training.
They have a Space for IT Technical teams where they collect internal tip sheets about day-to-day work. The space encourages shared knowledge and faster onboarding of new team members. They're expanding that model to Biomed and Service Desk, creating dedicated spaces where these teams can build their own content libraries. Other departments are asking about it.
They're also thinking about creating a Space for Catalyst, their learning management system. Instead of keeping scattered SharePoint documents, trainers and managers can create videos and tip sheets in one central location. The same model. The same visibility. The same benefits.
I think our organization is going to use it to its max. The access to training and information is just a lot easier with Jeeves.
Success Doesn't Look Like You Think
When asked what November 2026 should look like, Beth didn't hesitate.
Success is when people outside the Epic team reference Jeeves. When they ask for specific documents by name. When they come back and say, "I watched this video in Jeeves, and I have a question about it."
Success is assignments going out and knowing exactly who is engaged. Not hoping. Knowing. Being able to follow up with people who didn't.
Success is this: "I spent an hour on this document, and 50 people watched it." That's visibility. That's proof it mattered.
That would show us the measure of success.
What Finally Changed
Another healthcare organization asks Beth: What would you tell us about Jeeves?
If you're currently using the Learning Home Dashboard and you've seen the visibility problem, people aren't going to search a dashboard with lists and lists of documents. But when they can click a Jeeves button that's visible in the corner of their screen and search whatever words they want, they'll find what they need. I don't know why anybody would want to keep the Epic workflow when they could have this.
The proof: over 2,000 visits to Jeeves in a few months. Growing search queries every month. Clinicians are actually engaging with training. Materials that are actually being read, watched, and acted on.
After 30 years at Bryan Health, Beth finally has a platform that makes her training visible. That makes it matter. That means when someone calls with an urgent question on Friday, she can send them a solution in 15 minutes instead of saying "call me Monday."
The friction she accepted for years turned out to be optional. It just took the right tool to make that visible.