Epic Builders (All Modules)

  • Anywhere in the USA
  • 3+ years

Excel With 314e

This position is part of a larger project team that includes IT and operational staff that work cohesively to determine workflow changes, enterprise-wide application build requirements, troubleshooting, and resolution of problems relating to the application. The builder position is responsible for the design, configuration, testing, and validation of the assigned application/module during implementation, upgrade, and maintenance of Epic. This includes understanding that operational workflows and integrated decisions differ between clients and projects that may result in configuration variances.


  • Minimum two (2) years of Epic build experience in the assigned application to support in-depth knowledge of the software functionality and operational use
  • At least one or more Epic certifications; certification is required for the assigned application
  • Knowledge of healthcare operations, business practice, and clinical practice and workflows in an ambulatory or acute care environments are preferred
  • Strong organization and analytic abilities to troubleshoot problems
  • Good communication and interpersonal skills; must be able to work as part of a team
  • Able to demonstrate an understanding of project management tools, methodologies and techniques
  • Ability to multitask is essential, as is the ability to function in stressful and emergent situations
  • Detail-oriented with effective time management skills

Role Objectives

  • Utilize an in-depth knowledge of assigned application(s) and its relationship to other applications to actively participate in installation and ongoing maintenance of Epic EHR
  • Participate in project plan development and monitoring project milestones
  • Lead and participate in design and validation sessions and ensure appropriate documentation follow-up and issue escalation occurs; introduce best practice options for future-state workflows and processes
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with department representatives to analyze needs and translate these into system design; provide application expertise to facilitate discussions and decisions
  • Configure, modify Epic master files, preference lists, reports, etc. related to the assigned application, as well as integrated
  • Generate and update detailed documentation on system configurations and technical components, as well as decisions, requirements, specifications, change control, policy and procedures, end user documentation, issues and risks
  • Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment
  • Participate in the development, execution, and sign-off of system testing
  • Troubleshoot, research, and solve technically challenging problems, including integration points identified by team members and end users to ensure the system meets the organization’s business needs
  • Escalate issues and risks to project leadership
  • Collaborate with the training team(s) on the content for training, keeping them informed of new release feature/functionality, changes/revisions that impact the operation
  • Participate in the planning and execution of application Go-live and post-live activities
  • Follow established guidelines for system change control
  • Provide Level 2 support for application related issues
  • Identify potential system enhancement needs and perform data collection
  • Analyze new functionality in releases to determine how and if it should be used
  • Coordinate ongoing software updates and changes
  • Review and test new software releases
  • Requires the ability to travel 80% on an overnight basis post COVID-19
  • Provide on-call support